Terms and Conditions
Introduction
These Terms and Conditions (‘Terms’) govern the use of services, events, and products provided by Dispatched Divorcée, operated by Laura Howe Media, a sole proprietorship based in Lausanne, Switzerland with registration number CHE-150.828.591. These Terms apply to this website and to all transactions related to our products and services.
By registering, purchasing, or participating in any service or event, you accept and agree to be bound by these Terms. In some cases, we may ask you to explicitly agree by checking a box at checkout or registration.
You may be bound by additional contracts related to specific products or services (such as a Retreat Participation Agreement or Coaching Agreement). If any provisions of those additional contracts conflict with any provisions of these Terms, the provisions of the additional contracts will control and prevail.
1. Definitions
“We” / “Us” / “Our” refers to Dispatched Divorcée (Laura Howe Media).
“You” / “User” means any individual who purchases, registers for, participates in, or accesses any of our offerings or this website.
“Services” includes online or in-person coaching programs, memberships, workshops, consulting sessions, seminars, and retreats.
“Products” includes physical items and digital/virtual goods sold through our website or at events, including merchandise, printed-on-demand items, and downloadable content.
“Events” includes online or in-person workshops, performances, storytelling shows, retreats, and any other ticketed gatherings.
“Membership” refers to our Community Membership subscription, available on a monthly or annual basis, which provides access to digital content, member benefits, and discounted rates on products, services, and events.
“Site” refers to our website at dispatcheddivorcee.com and all associated pages and subdomains.
2. Electronic Communication
By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications be in writing.
3. Binding
By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms. The mere use of this website implies the knowledge and acceptance of these Terms and Conditions.
4. Community Membership
Our Community Membership provides access to digital content, community calls, and member-exclusive benefits. Membership is available on a monthly or annual billing cycle.
4.1 Monthly Membership Includes:
- One (1) community-only call per month
- One (1) monthly reflection pack with curated resources
- One (1) monthly mission
- Member-exclusive discounts on the shop, coaching, and events (discount percentage varies by product or service)
4.2 Annual Membership Includes Everything Above, plus:
- One (1) Hug in a Box welcome kit (physical welcome package with international shipping included)
- Priority access to retreats and events
- Member pricing on retreats
4.3 Billing and Cancellation
Membership is billed monthly or annually and may be cancelled at any time, effective at the end of the current billing cycle. Membership fees are non-refundable. No partial refunds are issued for unused time within a billing period.
Annual memberships include one (1) Hug in a Box welcome kit with international shipping. This physical item is dispatched upon the commencement of the annual membership and is non-refundable once shipped.
Membership is non-transferable.
4.4 Member Discounts
Members receive discounts on select products, services, and events. Discount amounts vary by product and service type and are displayed at checkout. Discounts are applied to the account of the active member and are non-transferable. Discounts cannot be combined with other promotional offers unless explicitly stated.
4.5 Nature of Services
Coaching and membership services are educational, informational, and coaching-based. They are not therapy or medical advice and are not covered by health insurance. You agree that our services do not constitute a therapeutic relationship or any form of licensed professional advice.
5. Coaching
Coaching services are offered separately from membership and are governed by a separate Coaching Agreement, which will be provided prior to the commencement of any coaching engagement. Payment for coaching services is required in advance and is non-refundable.
Coaching is not therapy or medical advice and is not covered by health insurance. You agree that our services are educational, informational, and coaching-based in nature.
6. Workshops, Retreats & Events
We offer in-person and virtual events including workshops, storytelling shows, retreats, and other ticketed experiences.
6.1 Workshops
Workshops may be included in membership program fees or sold separately as standalone tickets. Where included in membership, no additional ticket purchase is required unless otherwise stated.
6.2 Retreats
Retreat bookings are subject to a separate Retreat Participation Agreement, which will be provided at the time of booking. Retreat deposits are non-refundable. Full payment terms, including payment schedules, are set out in the Retreat Participation Agreement.
6.3 Event Tickets
Event tickets (e.g., storytelling shows, Ladies’ Night, in-person and virtual events) are non-refundable unless the event is cancelled by us. In the event of cancellation by us, you will be offered a full refund or credit toward a future event, at our discretion.
Virtual event access links are non-transferable. Sharing your access link with others is prohibited.
6.4 Photography & Media Release
By attending our events and workshops (in-person or virtual), you consent to photography, videography, and audio recording of the session, and you grant us permission to use such media for marketing, editorial, and promotional purposes. You waive any right to inspect or approve the finished content. If you have specific concerns, please contact us prior to the event.
7. Products & Merchandise
We sell branded merchandise (“Products”) through our website via WooCommerce. Product images are for illustration only; colors and details may vary slightly due to printing and screen differences. All physical product sales are final unless the product arrives damaged, defective, or incorrect.
7.1 Fulfilment Sources
Products are fulfilled from one of the following sources, depending on the item:
- Dispatched Divorcée HQ (Switzerland): Select items are sold and shipped directly from our headquarters in Lausanne, Switzerland.
- Printful (Print-on-Demand): Select branded merchandise (apparel, accessories, etc.) is produced and fulfilled by Printful, a third-party print-on-demand provider. Products are made to order.
- For certain products and destinations, we may use other fulfillment centers.
Orders containing items from multiple fulfilment sources may arrive in separate shipments. You will be informed of the relevant fulfilment source at or before checkout, where applicable.
7.2 Printful Print-on-Demand Orders
For items fulfilled through Printful, by placing an order, you acknowledge that:
- Products are made to order and cannot be cancelled once production has begun
- Production times may vary; estimated timelines are shown at checkout, but are not guaranteed
- Printful may ship items separately if your order contains multiple products
We are not responsible for delays caused by Printful, shipping carriers, or customs.
8. Shipping
Shipping rates and delivery estimates are displayed at checkout. Once an order has shipped, we cannot modify the shipping address.
For items shipped directly by us (Switzerland) or by our partners in USA, you will receive shipment updates from us or the partner at the email address provided at checkout.
For items shipped through Printful, you will receive shipment updates directly from Printful.
Risk of loss transfers to you when the order is delivered to the carrier.
We are not liable for delays caused by third-party carriers, customs processing, or circumstances beyond our control. For international orders, import duties, taxes, and customs fees are the responsibility of the recipient.
9. Returns, Exchanges & Refunds
Unless explicitly stated, all sales are final and non-refundable.
9.1 Physical Products
All sales are final. Because many of our products are made to order, we generally do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect due to vendor error.
If you receive a defective or incorrect item, contact us within 7 days of delivery at hello@dispatcheddivorcee.com with:
- Your order number
- A description of the issue
- Photographs of the product and packaging
We will work with the relevant fulfilment partner to replace the item at no cost to you, where the fault lies with the vendor.
We do not offer refunds for:
- Buyer’s remorse
- Incorrect size selection by the customer
- Normal wear and tear
- Incorrect shipping address entered by the customer
9.2 Services & Events
Unless explicitly stated, all fees for services, memberships, and event tickets are non-refundable.
If a refund is explicitly approved (for example, in cases of force majeure or extraordinary personal or health circumstances), we reserve the right to deduct an administrative fee of up to 10% from the refunded amount. Such requests must be reported to us immediately, and no later than 24 hours after the relevant circumstance arises.
Retreat-specific payment and refund terms are governed by a separate Retreat Participation Agreement.
Coaching-specific payment and refund terms are governed by a separate Coaching Agreement.
10. Payment
All payments must be made in full before services are rendered or products are dispatched. We accept major credit cards and other payment methods displayed at checkout. Payments are processed securely through Stripe and other third-party payment providers.
All prices are listed in Swiss Francs (CHF) unless otherwise stated. Where a currency switcher is available on the Site, displayed prices in other currencies are indicative only; the authoritative amount charged is in CHF or as confirmed at checkout. Prices in CHF are available upon request. Prices may change at any time without notice.
Applicable VAT and taxes will be added to orders shipped to addresses within the European Union or other applicable jurisdictions.
11. Intellectual Property
We or our licensors own and control all copyright and other intellectual property rights in the Site and all content, data, information, and other resources displayed by or accessible within the Site.
Unless specific content dictates otherwise, you are not granted a license or any other right under copyright, trademark, patent, or other intellectual property rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, market, or commercialize any resources on this website in any form, without our prior written permission, except and only insofar as otherwise stipulated in regulations of mandatory law (such as the right to quote).
All content shared during coaching, workshops, events, blog comments, or as part of memberships — including PDFs, recordings, methods, and materials — is our intellectual property. You may not reproduce, distribute, or share any such material without our explicit written permission.
12. Third-Party Services & Links
Our website and services involve third-party providers including Stripe (payment processing), Printful (merchandise fulfilment), WooCommerce (ecommerce platform), Bold Coffee & Books (US merchandise fulfilment), Cloudways by Digital Ocean and others. Your use of these third-party services is subject to their respective terms and privacy policies.
Our website may include hyperlinks or references to other websites. We do not monitor or review the content of such third-party websites. We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of external websites and any related third-party services.
Order information is shared with Printful, Bold Coffee & Books, Stripe, and other fulfilment or payment partners solely for the purpose of processing and fulfilling your order.
13. Account Registration
You may register for an account on our website. You are responsible for maintaining the confidentiality of your password and account information. You must not allow any other person to use your account to access the Site. You must notify us immediately if you become aware of any unauthorized use of your password or account.
After account termination, you will not attempt to register a new account without our permission.
14. Responsible Use
By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices. You must not use our website or services to publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity; or conduct any systematic or automated data collection activities on or in relation to our website.
Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.
15. User-Submitted Content
We may provide open communication tools on our website, such as blog comments, forums, ratings and reviews, and social media services. We reserve the right to review all content and to remove or reject any content at our sole discretion. By posting information or otherwise using any open communication tools, you agree that your content will comply with these Terms and must not be illegal, unlawful, or infringe any person’s legal rights.
16. Idea Submission
Do not submit any ideas, inventions, works of authorship, or other information that you would consider your own intellectual property that you would like to present to us unless we have first signed an intellectual property agreement or non-disclosure agreement. If you disclose such information to us absent a written agreement, you grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate, and distribute your content in any existing or future media.
17. Warranties and Liability
Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or exclude. This website and all content on the website are provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the content.
Nothing on this website constitutes or is meant to constitute legal, financial, or medical advice of any kind. If you require advice, you should consult an appropriate professional.
We are not liable for any indirect, incidental, or consequential damages. This includes but is not limited to physical injuries, lost or stolen items, travel disruptions, or dissatisfaction with event content.
Our total liability for any claim related to a purchase or use of services is limited to the amount you paid for the specific product or service in question. This limit applies in the aggregate to all of your claims, actions, and causes of action of every kind and nature.
18. Termination of Use
We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any service. We will not be liable to you or any third party for any such modification, suspension, or discontinuance of access. You must not circumvent or bypass any access restriction measures on our website.
19. Privacy
We collect and process personal information in accordance with our Privacy Policy, available at dispatcheddivorcee.com/privacy-statement-eu. We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail.
We have also developed a Cookie Policy, available at dispatcheddivorcee.com/cookie-policy-eu. By using this website, you agree to our use of cookies as described in that policy.
20. Accessibility
We are committed to making the content we provide accessible to individuals with disabilities. If you have a disability and are unable to access any portion of our website due to your disability, please contact us with a detailed description of the issue. Where the issue is readily identifiable and resolvable using industry-standard information technology tools, we will promptly resolve it.
21. Affiliate Marketing
Through this website we may engage in affiliate marketing whereby we receive a percentage of or a commission on the sale of services or products on or through this website. We may also accept sponsorships or other forms of advertising compensation from businesses. This disclosure is intended to comply with legal requirements on marketing and advertising which may apply, including applicable Swiss and international regulations.
22. Force Majeure
Except for obligations to pay money, no delay, failure, or omission by either party to carry out or observe any of its obligations will be deemed to be a breach of these Terms if and for as long as such delay, failure, or omission arises from any cause beyond the reasonable control of that party, including acts of God, natural disasters, pandemics, war, civil unrest, governmental action, or failures of third-party services.
23. Indemnification
You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, and expenses relating to your violation of these Terms and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs, and expenses relating to or arising out of such claims.
24. Waiver
Failure to enforce any of the provisions set out in these Terms, or failure to exercise any option to terminate, shall not be construed as a waiver of such provisions and shall not affect the validity of these Terms or any part thereof, or the right thereafter to enforce each and every provision.
25. Assignment
You may not assign, transfer, or sub-contract any of your rights and/or obligations under these Terms, in whole or in part, to any third party without our prior written consent. Any purported assignment in violation of this clause will be null and void.
26. Breaches of These Terms
Without prejudice to our other rights under these Terms, if you breach these Terms in any way, we may take such action as we deem appropriate, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commencing legal action against you.
27. Export Restrictions / Legal Compliance
Access to the website from territories or countries where the content or purchase of products or services sold on the website is illegal is prohibited. You may not use this website in violation of the export laws and regulations of Switzerland or any applicable jurisdiction.
28. Language
These Terms will be interpreted and construed exclusively in English. All notices and correspondence will be written exclusively in that language.
29. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Laura Howe Media in relation to your use of this website and our products and services. These Terms supersede all prior agreements, communications, and representations between us.
30. Governing Law & Jurisdiction
These Terms are governed by the laws of Switzerland. Any disputes relating to these Terms will be resolved exclusively in the courts of Lausanne, Switzerland.
If any part or provision of these Terms is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted, and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms. The other provisions will not be affected.
31. Changes to These Terms
We may update these Terms at any time. It is your obligation to periodically check these Terms for changes or updates. The date provided at the beginning of these Terms is the latest revision date. Changes will become effective upon being posted to this website. Your continued use of this website following the posting of changes or updates will be considered your acceptance of those changes. The version posted on the Site at the time of your order applies to that purchase.
32. Acceptance of Terms
By purchasing, registering, or participating in any service or event, you agree to these Terms. You will be required to check a box indicating your acceptance of these Terms during online registration or checkout on our website.
Contact
This website is owned and operated by Laura Howe Media.
For any questions regarding these Terms and Conditions, please contact us.
Terms and Conditions were last updated on 20 May 2026.
